Why is there a charge on my card? (2024)

Because you (or a family member) purchased
Metabolic Renewal and possibly some other products below...

If after reading this entire page, you still have questions about a charge, you can call us 24 hours a day, 7 days a week at (888) 824-8826 and talk to one of our knowledgeable customer service representatives. We are online and ready to help.

Call Us at (888) 824-8826 Why is there a charge on my card? (2) Contact Customer Support

Why is there a charge on my card? (3)

Metabolic Renewal

Price: $37

Metabolic Renewal is the first hormone-focused body change program ever developed specifically for women.

It is also architected to be the last diet and exercise program you will ever need. That’s because it gives you the tools and knowledge needed to personalize the program so you can adapt how you eat, exercise and live in response to how your body’s natural cycles, rhythms and hormones change as you age.

This program is like no other on the market. It is the culmination of Dr. Jade’s 25 plus years of working in the trenches with women of all ages as a personal trainer, across the desk as a physician and as a life coach and counselor for women in all stages of life.

It will work for you, because it was designed specifically for you.

Learn more at MetabolicRenewal.com

Products

Why is there a charge on my card? (4)

Metabolic Super Protein®

As Low As: $39/Bottle

Available in Creamy Vanilla or Dark Chocolate

A carefully formulated blend of protein, electrolytes and joint-supporting compounds that fuels fat burning, helps control hunger and cravings as well as helps balance blood sugar.

Why is there a charge on my card? (5)

Metabolic Spark®

As Low As: $54/Bottle

Uses a unique combination of 7 fat loss enhancing ingredients to release fat from fat cells, transport it through your bloodstream to cellular “furnaces,” (aka the mitochondria), and then stimulate mitochondria to quickly eliminate excess fat.

Why is there a charge on my card? (6)

Metabolic Super Omegas®

As Low As: $39/Bottle

Helps restore the Omega-Index to optimal levels, activate fat-burning DNA, reduce fat-storing insulin levels, protect cell walls from free radical damage and lift energy to help power through the day.

Why is there a charge on my card? (7)

MenoSync®

As Low As: $39/Bottle

The world’s first doctor-designed formula to optimize hormones and ease the worst symptoms of menopause. It delivers a powerful combination of nutrients to nourish adrenals and help boost energy, improve mood and reduce hot flashes and night sweats.

Metabolic Mastery Club Membership

Price: $1 for the first 30-days then $77/month for 6 months; after 6 months you become a lifetime member

Our exclusive monthly metabolic membership program puts you in direct contact with the top experts in
health and fitness to help you keep the fat off and your revitalized health on for good.

Why is there a charge on my card? (8)

New recipes & nutritional tips from our
Lead Nutritionist Bella Yon

Why is there a charge on my card? (9)

Access to new workouts to target those
frustrating trouble spots

Why is there a charge on my card? (10)

Educational and motivational videos with Dr. Jonny.

Why is there a charge on my card? (11)

Emotional support from the community,
experts, coaches and nutritionists

Metabolic Optimization Coaching

Work one-on-one with our Metabolic Optimization Coaches to lose weight, adopt healthy habits and balance your hunger, energy, and cravings.

You'll be matched with a coach who is uniquely qualified to address your personal goals and obstacles. Our coaches consider your physiology, psychology, personal preferences, and practical circ*mstances to create a lifestyle that works for YOU.

Learn More About Coaching

  • Custom nutrition & fitness plans - crafted for you, based on your preferences.
  • A dedicated, personal Coach for motivation, support and direction
  • Exclusive access to education videos, worksheets and exercises by Dr. Jade Teta
  • A program that fits around your life, based on the movement, foods and activities you enjoy

About Dr. Jade Teta

Why is there a charge on my card? (12)

Dr. Jade Teta is an integrative physician and personal trainer with over 25 years of experience. He has completed an estimated 10,000 workouts and has worked with thousands of weight loss and fitness seekers all over the world through his Metabolic Effect Clinic and online programs.

His work has been featured on Time, ABC, NBC, NPR, and more. He is the author of Metabolic Aftershock and is a featured guest in our Metabolic Mastery Club.

Why is there a charge on my card? (13)

- Jennie K., Nebraska

  • Why is there a charge on my card? (14)

    "I struggled with weight my entire life. I felt invisible and weak, sluggish. Now I understand my body and my hormones and I feel empowered. I've lost a lot of weight. I'm on my way to having an hourglass shape in 6 months. Thank you, Jade, for the tools to be a better me. You changed my life."

  • Why is there a charge on my card? (15)

    "I had 'the perfect body' until 3 late-in-life pregnancies. I gained 65lbs and got thrown into perimenopause. The brain fog, pain and emotional rollercoaster were unbearable. I've used Jade's programs for 6 years now. I have a 'superhero body' in my mid-40s. I'm super-lean and chiseled. Jade makes it SO simple. MR gave me control over my life, instead of food and hormones controlling me."

  • Why is there a charge on my card? (16)

    "I've definitely lost weight. It's amazing. I feel fabulous, really. Much younger, fitter, healthier... and not scared of the camera anymore. I'm so pleased I invested in MR. I don't always feel like exercising, but then I think, it's so fast and I can always rest. Then I feel amazing that I’ve done it. Thanks Dr. Jade!"

  • Why is there a charge on my card? (17)

    "I feel great. It's not just about the scale. It's about confidence and getting healthy! I feel so much stronger and fitter. I used to run a mile in 11.5 minutes... now I can do it in just 10. To all the ladies wondering if you can do it... you can! You owe it to yourself to try!"

  • Why is there a charge on my card? (18)

    "Before MR, I was lethargic, my body hurt all over, and I couldn't do housework or play with my grandkids. Then I took action. Now, I'm stronger and I have more energy. I can do things again. Thank you for creating a program that's customizable for every woman, at any age. I've tried many other programs, but this is the first one that felt geared to me personally. The meal plan just worked! It has been a truly amazing experience."

  • Why is there a charge on my card? (19)

    "Now that I exercise, walk and use the eating plan, I sleep better. My mood is much better. There's definitely a hormonal change."

  • Why is there a charge on my card? (20)

    "I really feel like Dr. Jade changed my life with his invention of Metabolic Renewal. I see the benefits, and I feel the benefits. This is something that I tell everybody about. I tell all of my friends about it because it makes me feel good and it works!"

  • Why is there a charge on my card? (21)

    "I have tried other workout programs and received limited short-term success but would reach a plateau. With Jade's Program I lost 31 pounds in just 5 months. Other programs did not consider how a women's hormones can put stresses on the body which may be detrimental to fitness goals, but Jade’s program considered how female hormones affect your sleep, hunger, mood, energy, and cravings. Getting an understanding of changes in these allowed me to identify my unique stressors. This ultimately contributed to achieving my weight loss goals. Thank you for developing a program designed for women and tailored to our unique and God-given attributes.”

Have you joined the private Metabolic Renewal community on Facebook?

Why is there a charge on my card? (22)

Join over 55,000 motivated and supportive women on their journey with Metabolic Renewal.

Benefits of joining this group include…

  • Community support
  • Interacting with our coaches, trained nutritionists and moderators
  • Bonus videos with Dr. Jade and nutritionist Bella Yon
  • ….and more!

Click here to Join

You’re Protected By Our
90 Day "Real Results" Money-Back Triple Guarantee
Metabolic Renewal must help you:

Why is there a charge on my card? (23)

Feel Your Best

You must be thrilled with how energetic you feel... how your hunger and cravings fade... and your lighter, more optimistic mood…

Why is there a charge on my card? (24)

Look Your Best

You must love how your body burns off stubborn fat, tones & sculpts new muscle, and simply looks younger and sexier...

Why is there a charge on my card? (25)

Perform Your Best

You must feel your mind clearing, so you can think sharper and get more things done... and perform better at your favorite physical activities.

If Metabolic Renewal doesn't pass all three of these tests, or you're not satisfied for any other reason, just call or send us an email. Our friendly customer service team will help you return your program and send you a FULL refund... up to 90 days later!

Frequently Asked Questions

  • When should my shipment arrive?

    As the COVID-19 situation continues to evolve, the USPS and other carriers are adjusting their services to respond to current conditions. So, while we often ship products same-day (if placed before 2pm ET) you may see some delays at this time. Below is an estimated shipping time for our standard delivery

    Most U.S. States – 2 to 8 business days
    Alaska & Hawaii – 4 to 8 business days
    Canada – 3 to 7 business days (via Canadian Expedited Parcel)
    International – 2 to 3 weeks (via 1st Class Mail International; add time for customs)

  • I am trying to log in to view and/or download my digital products?

    To Login to the Library and view/download your digital products, click here: https://naturalhealthsherpa.com/library/.
    For detailed download instructions, click here: https://www.naturalhealthsherpa.com/library/downloads-help/.
    For additional questions, feel free to email or call our friendly customer support team.

    Phone: 1-888-824-8826
    Email: support@naturalhealthsherpa.com

  • I ordered a program but see another charge on my card. Why?

    If you ordered one of the products that we sell as an addition to the program…you will see an additional charge (Metabolic Super Protein, Metabolic Spark, Metabolic Mastery Club, Metabolic Super Omegas, Menosync).

    If you ordered the physical Metabolic Renewal product (DVDs and books) there was shipping and handling on that order.

    If you are seeing the charge a month or more later, you may have signed up for a subscribe and save shipment where we auto ship your order every 1, 3, or 6 months depending on what you ordered. If you would like to modify or cancel a subscription just give us a call and we would be happy to assist.

    Phone: 1-888-824-8826
    Email: support@naturalhealthsherpa.com

  • I would like to cancel or modify my subscription order. How do I do that?

    If you’re not 100% thrilled with your metabolic upgrade, your fat loss and your newfound energy, just let us know by phone or email and a complete refund (less S&H) will be rushed to you - up to 90 days after your purchase!

    Phone: 1-888-824-8826
    Email: support@naturalhealthsherpa.com

  • How can I order more products?

    Great question! We are working on our eCommerce storefront to make ordering easy, but in the meantime give our friendly customer support team a call and we would be more than happy to place the order for you over the phone.

    Phone: 1-888-824-8826
    Email: support@naturalhealthsherpa.com

  • Who is Natural Health Sherpa?

    Natural Health Sherpa is a team of doctors, naturopaths, nutrition experts, trainers, and health savvy folks just like you who get giddy over a pile of peer-reviewed research papers on metabolism.

    We believe that everything comes back to metabolism, or how your body regulates hormones and processes energy. It affects not only your body composition and how fit you are, but your overall wellness, energy, mood, behavior, cravings ... even your self-esteem and outlook on life.

    We’re driven to provide only the best, scientifically-proven advice, exercise plans, nutritional guidance and supplements.

    We never cut corners; we never put out anything the science can’t back up; and we’ll never rest until YOU are as healthy as you want to be.

Why is there a charge on my card? (2024)

FAQs

Why is there a charge on my card? ›

The charge on your credit card statement that you don't recognize could be a purchase you made that just seems unfamiliar given how the merchant is listed, a fee charged by the card issuer, an unauthorized transaction, or a mistake.

Why is there a charge on my card I didn't make? ›

These charges can occur due to various reasons, such as identity theft, fraudulent transactions, or even mistakes made by merchants or financial institutions.

How do I find out where a charge came from? ›

What if there's an unknown charge?
  1. Review your receipts. Review all your receipts from the date associated with the unknown transaction to see if you can find the purchase.
  2. Search the merchant name. ...
  3. Check with any authorized users. ...
  4. Talk to the merchant directly.
Jan 31, 2024

Why is there a charge on my debit card? ›

You may trigger a fee if you overdraw your account using your debit card, just as you would if you "bounced" a check. Or, there could be a charge if you use your debit card as an ATM card at a machine that is not operated by your financial institution.

Why do I have a charge on my credit card? ›

Common reasons for unrecognized charges

Pending transactions: Some businesses, like gas stations and hotels, place credit card holds on your account to ensure that you have enough money to pay for their services. Holds typically go away after the authorized transaction goes through.

What is a ghost card payment? ›

One noncash payment solution that businesses are choosing is a ghost credit or debit card. A ghost debit or credit card is a randomly generated credit card number and CVV that can be used to complete a single transaction. Businesses may assign them to individual departments for better expense tracking and control.

Why did my card get charged for something I didn't buy? ›

Unauthorized charges on your bank statement are among the clearest warning signs of debit card fraud — and even identity theft. With enough of your personally identifiable information (PII), criminals can gain access to your debit account, open new accounts in your name, and drain your savings account.

What to do if I see a charge I don't recognize? ›

Contact your bank right away. To limit your liability, it is important to notify the bank promptly upon discovering any unauthorized charge(s). You may notify the bank in person, by telephone, or in writing.

Why is there a $1.00 charge on my credit card? ›

In most cases the $1.00 is an authorization and not a charge. It is used to verify the card information and in most cases is voided seconds after it is authorized. Note that banks do not have to process the void immediately and so sometimes the void is not processed for a few days.

How do you identify an unknown transaction? ›

use a search engine to look up the name in your transaction and see if a more familiar name comes up. If it's the date of the transaction that's confusing, note that sometimes payments take a few days to process or may be delayed to amend a purchase – such as a hotel stay.

Can a debit card be hacked? ›

Most often, thieves “hack” debit cards with skimmers on POS terminals. Keeping a close eye on card statements, using contactless payments can help. Most often, thieves “hack” debit cards with skimmers on POS terminals. Keeping a close eye on card statements, using contactless payments can help.

How do I stop a random charge on my debit card? ›

Immediately notify the bank and identify by date and dollar amount the transactions that you did not authorize. The bank will review your claim and may ask you to complete an affidavit unauthorized use.

How do I get rid of a charge on my card? ›

The 4 steps to disputing a credit card charge
  1. Review the details of the charge. You can review transaction details on your account such as the merchant's name, phone number and your past activity with the merchant. ...
  2. You may contact the merchant. ...
  3. Gather your evidence. ...
  4. Contact your credit card issuer.

What if I have an unknown charge on my credit card? ›

If you notice a credit card transaction that you do not recognize, contact the credit card issuer immediately. You must make the report within 60 days of receiving your bill, and you should call first (take notes!) then follow up with a letter sent certified mail/return receipt requested.

Why is there a charge on my account that I didn't make? ›

It's important to contact your bank immediately if you discover a fraudulent charge on your account. Banking fraud is an unfortunate fact of life these days. At some point when reviewing your monthly checking account statement or online activity, you may notice a purchase you didn't make.

What happens if someone fraudulently uses your debit card? ›

What Happens If My Debit Card Is Used Fraudulently? Often, funds are withdrawn from your account unless your bank is set up to suspend suspicious transactions automatically. If it does happen, you can contact your bank or financial institution and work with them to get your money back.

Why is there a transaction I didn't make? ›

Unauthorized transactions may occur when you lose your debit or credit card, or mobile device, or someone steals them. A mobile device may include a smart phone, tablet or smart watch. Someone could also steal your identity and use your information to make transactions without your knowledge or consent.

What to do if there is an unknown charge on your credit card? ›

Contact your bank right away. To limit your liability, it is important to notify the bank promptly upon discovering any unauthorized charge(s). You may notify the bank in person, by telephone, or in writing.

What do I do if I don't recognize a charge on my debit card? ›

A: Contact your bank immediately if you suspect unauthorized transactions on your debit card. If the transaction was made using a debit card or other electronic fund transfers, you may have additional protections under federal law.

How did someone use my debit card without having it? ›

Criminals may also be able to access your debit card information through a process called card skimming. Card skimming can happen anywhere — a shop, a restaurant, or an entertainment venue. People will utilize devices to capture card information, which they can later use to clone a card or make online purchases.

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